How ready is your team for the conversation that matters?

Most vulnerable customer training is built to be completed.

The harder question — the one the FCA's March 2025 review kept returning to — is whether staff can actually recognise and respond to vulnerability in a live conversation, often when the customer never names it.

This free diagnostic gives you an honest read on where your firm stands against that bar. It takes about three minutes, and you'll see your result straight away.